In honor of the stupidity of others, I will now require all support requests to fill out and submit the following form.
1. Describe your problem.________________________________________________
2. Now, describe your problem accurately._____________________________________
3. Speculate wildly about the cause of the problem._______________________________
4. Problem severity:
a. Minor___ b. Minor___ c. Minor___ d. Trivial___
5. Nature of Problem:
a. Locked up___ b. Frozen___ c. Hung___ d. Shot___
6. Is your computer plugged in? yes___ no___
7. Is it turned on? yes___ no___
8. Have you tried to fix it yourself? yes___ no___
9. Have you made it worse? yes ___
10. Did you have a friend who "knows everything about computers" try to fix it for you?
yes___ no___
11. Did they make it even worse? yes___
12. Have you read the manual? yes___ no___
13. Are you sure you've read the manual? yes___ no___
14. Are you absolutely sure that you have read the manual? yes___ no___
15. Do you think you understood it? yes___ no___
16. If "yes" then why can't you fix the problem yourself? _________________________
17. What were you doing with your computer at the time the problem occurred?__________
18. If "nothing" explain why you were logged in._________________________________
19. Are you sure you aren't imagining the problem? yes___ no___
20. How does this problem make you feel?_____________________________________
21. Tell me about your childhood.___________________________________________
22. If you still have a VCR does the clock blink 12:00? yes___ no___
23. Do you have any electronic products that DO work? yes___ no___
24. Do you have any independent witnesses to the problem? yes___ no___
25. Is there anyone else you could blame this problem on? yes___ no___
26. Can you do something else instead of bothering me? YES___
***********
How fun would it be if I could actually have people fill forms like this out. Here is the conversation that I had that triggered this madness.
Nurse: I can't log in to the AcuDose. It says invalid log-in/password.
Me: Did you change your password before the upgrade like we asked?
Nurse: yes
Me: Is your password between 6-8 characters in length
Nurse: yes
Me: does is contain at least one letter or number
Nurse: yes
Me: Did you make sure the caps lock button was off
Nurse: yes
Me: How many characters does your password have?
Nurse: 9
Holy Mother Fucking Shit. Did I not ask her if her password was between 6-8 characters. I was totally dumbfounded that I actually looked around for cameras.
As a result of this phone call I have now developed a strange fear of phones and pagers and will require further therapy.